At some point in time, every vehicle needs to be repaired. Whether the transmission blows or the breaks begin to squeak, finding the right mechanic is essential. In order to help you find a mechanic you feel confident with, AAA suggests the following:
1. Think ahead. Don’t wait for your car to break down to find a repair shop. Be proactive and research where you want to take your vehicle before it needs to be serviced. The Internet is a great place to begin researching local mechanics. Some websites even offer ratings of auto repair shops for you to search through.
2. Ask for references. Gather recommendations and opinions from friends and family to help streamline the decision-making process. It seems simple enough, but many people forget that getting a reference from a close friend or family member is an important step, especially if you’ve shared similar car troubles.
3. Get background information. Check with local consumer agencies to identify if the repair shop in question has any unresolved disputes.
4. Look for certifications. Find out if the shop employs ASE-certified automotive technicians who are experienced working on the type of car you own.
5. Search for AAA Approved Repair Shops. Choose a repair shop that is an AAA Approved Auto Repair facility. These businesses undergo extensive investigation before being allowed to enter the program and AAA is confident they will provide competent and professional repairs. To search for a quality repair shop, log onto www.AAA.com.
6. Communicate the problems. Communicate your vehicle’s symptoms effectively by using simple everyday language or demonstrating the problem during a test drive with the technician.
7. Consider the service department. Consider taking your car to the service department of dealership where you purchased it. Or take your car to one that specializes in your area of concern, whether it’s an issue with the radiator or a sensor.