From the September 2017 issue

Local Physician Group Emphasizes Patient-Centered Care

Brought to you by DMC Medical Group

Choosing a doctor isn’t easy.

Experience, accessibility and communication all come into play. Once you’ve made the choice, there are other questions to consider, too. What hospital will I go to? Which specialists will I see? Do they offer online booking and extended hours?

It is considerations like these that make patients of the DMC Medical Group so grateful to have a one-stop resource for all of their health care needs. By choosing a doctor with this leading local physician group, southeast Michigan families know they’re covered – no matter what type of care they require.

The group is also changing the way families access their health care by offering online appointment scheduling for new and existing patients, plus evening and weekend appointment hours. “In our society today where everyone’s on the go constantly, we’re trying to make it as easy as possible in many different channels for the patient to get in to see our physicians or schedule an appointment with a physician,” says Rich Kelly, regional director of practice development for the DMC Medical Group. “A lot of times when people are sick, it never seems to be the time when physician offices are open.”

Accessibility goes beyond the DMC Medical Group’s 50 offices and dozen-plus hospital-based clinics. Practice locations can be found from the heart of Detroit to the small town of Hartland and everywhere in between, from Commerce Township to Farmington Hills and Troy to West Bloomfield.

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“When they choose the DMC Medical Group physicians, they are choosing someone that has subscribed to being all about the patient and all about the quality of service that we provide,” says Wayne O. Winney, DHA, chief executive officer of the DMC Medical Group. Among the group’s more than 400 health care providers, the common thread is exemplary service. “The one thing in health care services that the patient leaves with is their perception of the care they got,” Winney says. “It’s our job to make sure we are doing everything we can to enhance that experience for that patient. That goes from the front office person to the medical assistant to the physician; whether it’s billing or hands-on patient care,” Winney says. The focus is on “the patient experience,” he notes, and it’s something that’s too often left out of the equation when seeing the doctor.

Patient-centered care is emphasized throughout the vast footprint of the DMC Medical Group in southeast Michigan, which is backed by the resources of the Detroit Medical Center. Physicians in the group see patients at offices small and large all around the region, plus have access to world-class facilities at DMC hospitals.

“We have not only a very strong clinical mission, but we also have a mission in education and research. A good number of our physicians are very involved in residency and fellowship programs and state of the art research,” Winney points out. “These physicians are not only highly regarded for their clinical skills, but they’re instructing others on how to develop those clinical skills.”

Another key aspect of working with a leading physician group is knowing you will have access to top experts in any specialty you need. The DMC Medical Group features prominent family medicine doctors, cardiologists, gastroenterologists, surgeons, urologists and more – all working at the cutting-edge of their fields. And when families with a DMC Medical Group physician need to see a different type of specialist, they’ll benefit from the wide network of experts – plus a team approach that facilities collaboration and the best coordination of care. “It’s looking at the full picture of the patient’s health and considering all the factors that are going on with them,” Kelly says. “DMC Medical Group is a growing family that covers all of those aspects.”

For more information on the DMC Medical Group or to schedule an appointment online, visit DMCMedicalGroup.com.

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